NeuroMD At-Home Muscle Stimulation Device Uses NMES Technology

Easy to use enjoyable sessions from the comfort of your home

Rechargeable - no hastle of replacing batteries. Simply plug it in and recharge it with the included charging cable.

Wireless - freedom to move without getting caught in wires

Your own in-home stimulation device - includes 3 resuable electrode pads for many uses

60 Day At Home Trial

Learn More

Lisa Webster

It's quick, easy to use, and wireless. I enjoy the session and started feeling some results already. Love my NeuroMD device! I highly recommend it.

NeuroMD At-Home Muscle Stimulation Device Uses NMES Technology

Easy to use enjoyable sessions from the comfort of your home

Rechargeable - no hastle of replacing batteries. Simply plug it in and recharge it with the included charging cable.

Wireless - freedom to move without getting caught in wires

Your own in-home stimulation device - includes 3 resuable electrode pads for many uses

60 Day At Home Trial

LEARN MORE

Lisa Webster

It's quick, easy to use, and wireless. It arrived quickly and I enjoy the sessions. Love my NeuroMD device! I highly recommend it.

60 DAY AT HOME TRIAL

If you’re not absolutely thrilled with the results, we don’t want your money. No hassles, no questions asked.

FREE SHIPPING

We offer free shipping & handling on all orders.

HIGH QUALITY

NeuroMD™ Devices are made of high quality materials. Enjoy consistent, trouble-free performance for a long time. 

Say Hello To your New Favorite NeuroMD Product!

Say Hello To your New Favorite NeuroMD Product!

If you’re reading this, chances are you are looking to purchase an Official NeuroMD product for at-home use.


You are in the right place!


Using the power of Neuro Muscular Electrical Stimulation (NMES), the NeuroMD Device delivers an enjoyable session in just 20 minutes a day.

Adjustable Intensity with preprogrammed sessions.

The has two modes and thirty intensity levels.


The electrode gel pads adhere firmly and help provide a feeling of muscle contraction when the session starts.

Designed by our in-house team in Florida.

Designed by our in-house team in Florida.

NeuroMD has been featured in medtech outlook Magazine.


The NeuroMD Device has been designed by their own in-house team in Florida, USA who’s been studying N.M.E.S. technology for over 10 years.

What Makes The NeuroMD Device Special?

NeuroMD vs TENS vs Heating Pad: 

TENS

Heating Pad

Featured in medtech outlook

Easy to use & carry, wireless, and fully rechargeable

Designed for muscle stimulation and relaxation.

Uses NMES technology

Affordable

All-inclusive kit

Pre-programmed device

Rechargeable LCD screen remote

Long-lasting electrode gel-pads (3 month supply).

Dual-ended charging cable for device and remote

Quick start guide - Usage protocol & exercise guide

Ziplock storage pouch

How To Use

1

Unbox and take out the device, remote, USB charging cable, sticky pads, and user guide.

2

Plug in the USB cable to the device and remote to charge them.


3

Attach the device to the sticky pad, remove the transparent film, press Power Button on the device, and remote

4

Place the NeuroMD device on your body, using the remote adjust the intensity, and enjoy a 20-minute session.

Everyone Loves The NeuroMD Device™

Barbra L.

"I purchased 2 of these devices online. Honestly, it was an impulse buy and I was skeptical. Shipping was fast, and after using it for a week, I didn't notice much change. But, considering all the positive feedback, I kept at it for another week. That's when I began to really feel it. A+ from me."

Sean D.

"As a warehouse worker,by the time my shift ended at 5 o'clock, I was sore. I'd find myself needing a massage. But after I began using this device, i've really started enjoying it. I just wanted to express how amazing it has been."

Jack K.

"I was unsure when I first saw this device on a special sale. But after reading the all good reviews, I thought, 'Why not give it a try?' And it turns out, everyone was right! This massager has been amazing. I did my research and I'm really happy I decided to go for it and buy this NeuroMD device."

Try It At Home For 60 Days

Special Offer On Now!

Try Your NeuroMD Device NOW at an All Time Low Price

Act Now and You'll Get:

NeuroMD Device (All-inclusive kit)

60-Day Refund Window Guarantee

FREE Shipping

FREE eBook: 6 tips eBook

Email us at Help@GetNeuroMD.com to learn more and purchase

60-Day Refund Guarantee

Try it for 60 days. If you don't get the results you want in 60 days or less - we don't want your money! We are confident that our products work and encourage you to try them and experience the full benefits of NeuroMD. If you are not satisfied and wish to return the products, you can do so within our 60-day money back guarantee.


Buying items online can be a daunting task, so we want you to be aware of the low risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.


We have 24/7/365 Online Email Support. Please contact us if you need any assistance.

Contact Us To Learn More About The NeuroMD Device

Have a Question?

We Can Help!

How long should I use it for?

We recommend starting with one 20 minute session 5x per week and building up towards using it everyday.

What if it doesn't work for me?

Our device comes with a 60 Day Risk Free Guarantee. We're incredibly confident that you'll enjoy our device, but if you don't, please contact help@getneuromd.com within 60 days of receiving the product.

Can I use this for athletic recovery?

Yes the NeuroMD Device has become hugely popular among runners, golfers, and other athletes.

Who should not use NeuroMD?

Patients with any electronic implants such as a pacemaker are not advised to use the NeuroMD Device. It is always recommended to consult with your physician before starting any new exercise program or treatment modality. 

This device is available through this official website.

This product is not intended to diagnose, treat, cure or prevent any disease. Discount availability is limited.


CONTACT US

Mon-Fri 9am-6pm Eastern

Sunny Isles Beach, Florida 33160

(877) 300-9062 | Help@GetNeuroMD.com

This FDA-cleared OTC medical device is only available through this official website. This product is not intended to diagnose, treat, cure or prevent any disease. Discount availability is limited.


CONTACT US

Mon-Fri 9am-6pm Eastern

Sunny Isles Beach, Florida 33160

(877) 300-9062 | Help@GetNeuroMD.com

NeuroMD™ - Copyright 2024 - All Rights Reserved.

Privacy Policy - Terms Of Service - Return Policy

Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from TyGetNeuroMD.com (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you (including by phone or email);Email marketing, phone marketing (if applicable): We may send you occasional emails about our store, new products and other updates. You can unsubscribe from our text messages by replying STOP.

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the information we collect for a variety of business purposes such as to respond to your questions and requests for services; provide you with access to certain areas and features; purchase history; verify your identity; communicate with you about your account and activities on our sites, modify or change any of our policies; tailor content, advertisements, and offers we serve you; improve our sites; comply with contractual obligations; and for purposes disclosed at the time you provide your personal information or otherwise with your consent. We may also collect information for purposes such as:

• Communicate with you (including by phone or by email) about our products, services, offers, surveys, events and promotions, and offer products and services we believe may be of interest to you;

• Create and manage your online account, including access to your online purchase history, assist with online selection and replenishment, process your payment card and/or gift card transactions;

• Publish your testimonials about NeuroMD, including on our sites, forums, blogs, and social media assets (if we choose to publish your testimonial, we will generally only include your name, title and company name);

• Follow up with individuals and companies with whom you have shared NeuroMD content;

• Analyze and enhance our marketing communications and lead generation strategies (including by identifying when emails sent to you have been received and read);

• Analyze trends and statistics regarding visitors' use of our sites; and Protect against fraud and unauthorized transactions.

We may combine the information we collect with publicly available information and information we receive from our affiliated companies, business partners and other third parties. We may use that combined information for the purposes described in this Policy. On our sites, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on our sites and other sites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks may track your online activities over time and across third-party websites or online services, including by collecting information through automated means through the use of cookies, web server logs, web beacons and other methods. These networks may place cookies, web beacons or similar tracking devices while you are visiting our sites or other sites. The networks use this information to show you advertisements for NeuroMD and our business partners that are tailored to your individual interests. They may also use the information they collect for their own purposes. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the sites. This data collection and ad targeting take place both on our sites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. By submitting a video or image to NeuroMD, you agree to allowing NeuroMD to publish your video/image to our website, social media profiles, and marketing materials.


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


MINORS

The Site is not intended for individuals under the age of 18 years old .


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@getneuromd.com or by mail using the details provided below:


NeuroMD

[Re: Privacy Compliance Officer]

Florida, United States

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Terms Of Service

Terms Of Service

OVERVIEW


This website is operated by NeuroMD. Throughout the site, the terms “we”, “us” and “our” refer to NeuroMD. NeuroMD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - SERVICE MODIFICATIONS, PRICING, AND PROMOTIONAL CODES

In our services, we use the terms 'Discount Codes', 'Medical Rebate Codes', and 'Coupon Codes' interchangeably. These all refer to promotional codes.

Please note that:

  1. Prices for our products can change without prior notice.
  2. We reserve the right to modify or discontinue the Service (or any part or content thereof) without any advance notice.
  3. We will not be liable to you or any third party for any modifications, price changes, suspensions, or discontinuances of the Service.
  4. Promotional codes cannot be combined and are subject to change or discontinuation at any time.
  5. Promotional codes only offer discounts and may enable free shipping. They do not provide free products or instant refunds/credits. 

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NeuroMD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless NeuroMD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.


SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at help@getneuromd.com

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Shipping and Return Policy

Shipping & Returns


We ship from our warehouses in North Carolina and Florida. On average orders are delivered within 3-7 business days. FedEx 2-4 day delivery + shipping insurance is also available at checkout. Please allow two weeks for delivery during holidays or sale events.

 

1. Easy returns with our 60-day at-home trial

 

At NeuroMD, our pride is not only in our products, but in the results and progress our customers achieve. We know the NeuroMD device works and we are so confident in its effectiveness that we provide a 60-day at-home trial. If for any reason your NeuroMD device does not provide you with the level of relief from chronic pain that you were expecting, you may return it for a refund. 

 

You have 60 calendar days from the date of delivery to return your NeuroMD device. Similar to improving one's health through physical exercise, it takes time for results to accumulate. Thus, we require a 30-day minimum trial period to give the treatment a fair chance as it takes about 6 weeks for soft tissue to heal and clinical studies show that statistically significant pain reduction can take several weeks. Chronic conditions that have lingered for many years may take longer however, reductions in pain and improvements in strength and mobility are expected within the first 1-2 months.

 

If you wish to return your product, please contact customer care at Help@GetNeuroMD.com to obtain an RMA return label. Our system can only generate a shipping label on the 31st day from the date of delivery.

 

You must use the return label provided by the NeuroMD Return Center to return your product. We provide discounted return shipping labels for a flat rate of $6.95. Customers are responsible for return shipping costs; the cost of the label will be deducted from the refund amount.

 

If you seek to return a product to NeuroMD (a) without a return label provided by NeuroMD or (b) without all parts and accessories originally included with your purchase, NeuroMD may, at its discretion, refuse to process the return and initiate a refund. 

 

*Returns that are OPENED will be refunded to your original payment method less the non-negotiable 15% medical waste disposal fee and shipping costs. Returns that are UNOPENED will be refunded to your original payment method less the non-negotiable 10% restocking fee and shipping costs. Because of the nature of our business and products, we are unable to repackage and resell items. Returns are processed within 5-7 business days after your items are delivered to us. 

 

Your refund will be credited to your original payment method. We can only credit towards the original payment method and cannot credit to an alternative payment method. Credit card refunds may take up to 7-10 business days to post although the exact time frame will vary depending on both your credit card issuer and bank.

 

Returns after 60 days from the date of delivery are ineligible for a refund and will not be shipped back to the customer. We recommend emailing us to find out when your 60-day trial expires so we can assist you in determining your date. 

 

For the safety of our customers and employees, supplements (Collagen) are an all-sales final product and we do not accept returns because of the risks associated with handling returned supplement/food items.

 

Consulting with your doctor before starting any new exercise program or treatment modality is highly recommended. Extended warranties, parts, and accessories are considered all sales final and non-refundable. 

 

Partner Product Returns (Non NeuroMD Brand Products)

For items purchased that are fulfilled by our partner brands, please note the following return guidelines:

  • Return Window: Returns must be initiated within 30 days from the purchase date.
  • Condition: Products must be returned unopened and in their original packaging.
  • Restocking Fee: A 20% restocking fee will be applied to all returns, deducted from your refund to cover processing and handling.
  • Return Process: To initiate a return for a partner product, please contact our customer service team with your order number and the reason for the return. We will provide you with detailed instructions and a return authorization.
  • Refund Processing: Refunds will be processed to your original payment method within 5-7 business days upon receipt and inspection of the returned item(s).

We strive to make your return process as seamless as possible and appreciate your understanding of these conditions set forth by our partners. For any questions or assistance, please don't hesitate to reach out to our support team.

 

RESERVED RIGHTS REGARDING RETURNS:

Once a return is initiated and/or your return label has been provided, you are given a 7-day grace period to drop it off at your local post office. If the product is not dropped off within 7 days of obtaining your return label, NeuroMD is within its rights to cancel the return.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history
  • An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

All items sent to our Warehouse will be discarded upon receipt.


*Bundle sales are store credits only. No cash refunds.

 

(a.) SUBSCRIPTION TERMS - PHYSICAL  PRODUCTS

 

Physical Products = Electrodes, Collagen, etc.

 

1. How to cancel a subscription:

If you purchased a physical product subscription follow these steps to cancel:

  1. Visit our subscription portal here and enter your email used during your purchase.
  2. Visit your email account (Checking Inbox & spam folders), click the link inside the email to immediately access your subscription portal.
  3. Click ‘Cancel Subscription’.

If you have any questions about canceling your subscription, contact us at help@getneuromd.com.

 

If you cancel your subscription, future charges will be canceled immediately.

 

2. Shipments; Delivery; Title And Risk Of Loss

 

We will arrange for shipment of the products to you. We only use carriers that have tracking services. Shipping and delivery dates are estimates only and cannot be guaranteed. Please allow 1-3 business days for orders to be fulfilled. Damaged, defective, missing, or incorrect items must be reported within 7 days of delivery with a picture/video attached. Title and risk of loss pass to you upon our transfer of the products to the carrier. We are not liable for any delays in shipments, or lost items. We are not responsible for incorrect addresses. Please double-check your address before submitting your order. Refused packages, undeliverable addresses, and packages returned to sender will be charged a return shipping fee of $14.95. This $14.95 is charged because we are charged by the carrier for the return processing and shipping back to our warehouse.

 

ORDER CANCELLATIONS & ADJUSTMENTS:


Once an order has been placed, we are unable to accommodate requests for cancellation. This policy is in place due to the swift processing of orders through our fulfillment and shipping system, ensuring that you receive your products in the shortest possible time. However, we understand that circumstances may change, and you may no longer wish to keep the products you've ordered. In such cases, we kindly request that you follow one of the two options below:


Refuse Shipment Delivery:

If you are present at the time of delivery and decide not to accept the shipment, please inform the delivery personnel accordingly. The products will be returned to us, and we will process your refund promptly.


Return Shipment:

If you have already received the shipment, please contact our Customer Support team via email at Help@GetNeuroMD.com or live chat to initiate a return. We’ll provide instructions to make the return process smooth and efficient.

 

3. One Year Limited Warranty

 

Your device is covered against defects in materials and workmanship for 1 year commencing on the date of delivery. If at our examination it is determined that the product failed to work due to its parts, materials, or workmanship we will repair or replace it for free. NeuroMD will cover the shipping costs of parts within 30 days of original purchase. The customer covers the shipping costs if the replacement is outside the first 30 days of purchase. This warranty does not cover lost or misplaced items, malfunctions due to unusual wear and tear, or mistreatment of the device, such as physical damage, submerging in water, or tampering with the device all of which void the warranty. If you require warranty service, please contact customer service at Help@GetNeuroMD.com. Extended warranties are non-refundable. Customers must have a valid copy of their purchase receipt when inquiring about replacement or repair under warranty. The warranty for the replaced or fixed products shall be for the longer of: three (3) months, or the period of warranty remaining to your one (1) year warranty with respect to the original product. Refunds void warranty. Replacement parts will be available for a minimum of at least 1 year after your purchase date. Check with our support team to see if replacement parts are available for your product model.

 

4. International Shipping

 

Countries outside of the US may require you to pay VAT/GST and import duties. Any customs fees assessed are on top of your cost of shipping and are the customers' responsibility to pay.

 

For international shipments, NeuroMD will not be held responsible or liable for any problems that result at your local customs office outside of the countries listed above. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

 

5. Advisory Statement

 

Any medical or health-related information provided on this website is provided for educational purposes only and is not intended to constitute medical advice or replace discussions with a healthcare provider. You should not use the contents of this website for diagnosing a health or fitness problem or disease, but should always consult a physician or medical advisor.

 


All NeuroMD products should be used as directed by your physician and in accordance with instructions provided on the packaging of the product. Before using any medical device, read all label information and keep the carton. It contains important information. Individual results may vary. Consult your physician and follow all safety instructions before beginning any new exercise program, especially if you are pregnant, or have any medical condition. The contents on our website are for informational purposes only and do not constitute medical, legal, or any other type of professional advice. The NeuroMD device is designed to stimulate healthy muscles in order to improve or facilitate muscle performance. Results will vary depending on starting point, goals, and proper use of the device. *NeuroMD's products are not intended to diagnose, treat, cure, or prevent any disease.

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